Terms & Conditions

Health, Safety & Responsibility

1. Release and indemnity from responsibility for paralysis tick, canine influenza, and any loss, injury, sickness or death of any pet boarded, howsoever caused including by negligent act or omission of Furhill Pet Boarding, its employees or agents.
2. Owner is responsible for all boarding charges and any extra costs incurred, including vet fees, which must be paid prior to or upon collection.
3. Furhill Pet Boarding is authorised to obtain veterinary attention and any treatment deemed necessary, with all vet costs payable by the owner before the pet leaves the facility. If the owner cannot be contacted, the vet's decision is final.
4. Furhill Pet Boarding is authorised to administer preventative treatment for fleas, ticks, intestinal worms and heartworm if deemed necessary.
5. Signing this agreement gives Furhill Pet Boarding lien over the pets while monies remain owing.
6. The signee warrants they are the owner or an authorised person and has read and agrees to all conditions.

Special Notes

• A deposit equal to half the estimated booking fee is required to secure bookings during peak periods, with the balance due upon check-in.
• Cancellations during peak periods must be made no later than 21 days in advance. If a refund cannot be issued due to short notice, the booking fee will be held as a credit for 12 months.
• Any additional charges must be paid before or at check-out. If a stay is reduced during a peak period, the full booking amount remains payable.
• Discounts are available for long-term stays — contact Furhill Pet Boarding to discuss.

Peak Periods

Peak periods include Christmas, Easter and NSW public holidays, and minimum stays apply during these times:

• 7 days over the Christmas period (20 December to 31 January).
• 3 days over the Easter period (Good Friday to Easter Monday inclusive).
• 2 days for all public holidays.